Went downhill fast - Personal Lines Representative Jewelers Mutual Group Employee Review

Management, unrealistic metrics, awful turnaround. Many good employees have been let go with literally no reason given. The managers in PL don’t like it when people have a voice of their own, particularly in regards to how they are running things. One of the “submitted questions” to the CEO was “why is PL turnaround so high?” And the employee who wrote it was let go not even 2 days after. Management implemented unrealistic metrics in 2017 and the PL department had gone downhill ever since. Adherence, after-call, all the typical call center nonsense. As a call center employee you are also expected to remember an outrageous amount of information when speaking to customers and if you forget even the dumbest little thing you get talked to. Basically treating us like children instead of responsible adults. This used to be a great company to work for back in late 2016, early 2017. Now their turnaround is high and everyone is unhappy, at least in PL.