Pros
Core staff at my location was wonderful as long as we had staff. Growth potential good. Lots of companies in the US so you have a chance to relocate. They really do stand behind their 100% guarantee. All employees empowered to please a guest.
Cons
No assistance in the hiring process. So at times we were severely understaffed. Great for overtime pay but who wants to work that for months on end. No vacation or personal time allowed when short staffed ( lost a lot of PTO due to this) ususally only got one day off a week. When this goes on for a month or longer and the store staff has exhausted their resources in recruiting it's time for upper management and company HR to step in a help out. Problem is they don't want to pay for anything (ads or online notices) and think we should be able to find someone when we canvas on our one day off a week.