Apple Program - Customer Service Representative (CSR) Kelly Employee Review

3.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Weekly pay Team lead was understanding Pay was okay Remote Did chat so I didnt have to talk

Cons

The job really doesn’t care about you granted you can call out whenever but if you don’t call out within the first hour of shift let’s say you overslept you would be consider a no call no show even if you still go to work You get punished for cx survey even though it’s not your fault Ex. A cx is upset about a price and gives you a negative survey it impacts your score and you can get written up for it

Explore other reviews about Kelly

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

My rep was a wonderful person. She took excellent care of me!!

Cons

Nothing that I can think of.

avatar
Kelly Response
1mo
Thank you so much for your positive review! Your feedback is greatly appreciated and encourages us to continue striving for excellence. We're committed to providing a supportive and rewarding work environment for all our employees.
5.0
Jan 6, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Virtual, work from home position. The pay was great, the hours were great, they work with you and are very flexible, can always pick up shifts if you have under 40 hours, (you're scheduled 40 hours but if you miss a day that week) you can pick up another shift from the board

Cons

There aren't any cons that I can think of at this time.

231
avatar
Kelly Response
7y
Thank you for taking the time to share your experience and for writing such a detailed review. We appreciate your input and are happy to know that things are going well for you.
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