Ok place to work for with decent benefits, but poor work hours and middle management. - IT Specialist KeyBank Employee Review

3.0
Nov 25, 2008
Recommend
CEO approval
Business Outlook

Pros

Good pay compared to most companies in the local area and they are willing to pay for your education. They provide a lot of time off and the health care benefits is about average. The best of their benefits is their 401k with dollar for dollar match, along with a pension (vesting is 5 years). Management can be good or bad dependent on the personality of the manager. Overall my experience at Key Corp has provided more opportunities at other employers than I had before, thanks to the broad range of responsibilities that I had. Key Corp is worth working for dependent on your work hour preference, but its not for everyone.

Cons

Terrible work hours. Working from 7pm to 7am, 3 or 4 days a week is a pain to say the least. Health of my former coworkers was not that great due to the health problems caused from sleep depravation, but that is not the worst of it. Before I had left, there was change management within my division taking place, and upper management wanted to consolidate my department with another. There was 4 managers in both departments jocking for 2 positions; 2 of them were smart intelligent men, and the other two seemed to be YES men. Well, to say the least, the yes men were hired and the 2 good managers were laid-off. As I was finishing my past 2 weeks and moving on to better pastures; management took away 2 weeks worth of extra vacation time that the night crew was given, and wanted both day and night crews to work 30 minutes longer without extra pay. I lucked out, but unfortunately I do not know of the fate of my coworkers. The night crew I believe truely got the short end of the stick, because they lost the extra benefits for a job that is very demanding on one's body. This I think was very short-sighted on management's part.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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