Good place to work with predictable cons expected of large banks. - Relationship Manager KeyBank Employee Review

4.0
Dec 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Key is a great place to work because management truley cares about the employees and in general they are quite competent. They have excellent benefits and really promote advancement and professional development. Key is small enough to have access to senior managers as an employee but large enough to offer virtually any financial service that you would expect of a large bank. Pay is competitive and from what I hear on the retail said the sales force gets paid more than the competitors. Overall, the culture allows the various business units to work well together and this is emphasized regularly.

Cons

Key is large and like any large organization you're going to run into red tape at some point which just seems to hinder progress or efficiency at times. Also, Key is not as well known as some of the larger commercial banks and from a sales perspective it's sometimes difficult to sale the brand. Also the bank is large, but again it's small compared to larger commercial banks in the US. This means that while there is advancement opportunities that come with the turnover, the departments are relatively small and if you're waiting on that, you may be waiting for a little while.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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