Not a good place to work unless you have years to waste or like playing the office politics game. - Customer Service Representative KeyBank Employee Review

2.0
Feb 21, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent, including matching 401(k) up to 6% but that's about it.

Cons

Upper management asks for but fails to act on feedback from employees for ways to improve on job performance and productivity. Instead they waste money that could go toward employee raises on outside contractors to conduct surveys and assessments that only reaffirm what employees already know. Henry Meyer is the typical bank CEO reaping millions of $'s in stock options and bonuses while the little people that helped him reach the company goals get either miniscule or no raises unless they are sales persons who hit their mark. You could work at this company for 10+ yrs or longer and never get paid according to your performance if you're not playing the office politics game. As a result, the turnover in customer service and bank braches is very high. Would not recommend this employer to anyone and would advise any current employee who has had a similiar experience to move on and cut your losses b/4 you spend too much time and effort wasting productive years that you could be making a decent income elsewhere.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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