Pros
Benefits are decent. Good match to 401(k). Other than that there aren't many pros for working at Key Bank. Especially in the branches.
Cons
Where to begin? First, I don't agree with the vision and mindset of the bank. The façade of financial wellness is scrutinized by HelloWallet and commodities which make you just like any other bank on the street. Hellowallet is merely a scam for the bank to track data about where else account holders bank. The bank, like most these days, is top heavy and senior management creates a stressful environment. The poor work environment is a direct result of high paid, higher management which flows down into the branches. They move people across the country into a market and state they know nothing about. Very high stress in the branches (and other areas from what I know). High-demand of micro-managing. Constant conference calls and sales pressure. Poor work/life balance. Seems like you are always in the branch and always being hammered about why you can't reach goals. The computers systems are extremely antiquated, slow and clunky! The processes the bank uses are also extremely slow and clunky! Underwriting of loans, especially home equity products, takes forever. Simple tasks take days for completion. Everything is another form that has to be filled out or sent someplace. Operations are a mess at that place. The structure of the licensed banker program is poor. When you go to their meetings they claim fame for having the best program in the country but it's just as bad as anywhere else. On top of that, they hire financial advisers who have compliance disclosures on Broker Check and expect the licensed banker to build trust with them to make appropriate recommendations to clients. Why would any licensed banker refer someone to a person who was fired for mishandling client information? The merge from First Niagara Bank was a disaster! Still haven't gotten over that. The amount of stress employees were put under is inexcusable. The bank still, in my opinion, hasn't fully recovered the losses of several large account holders who pulled their money after the disaster it put customers and employees through. The branches are constantly short-staffed and never enough employees to fill in if someone is out sick. They base staffing on a model that predicts how much traffic the branch will endure, yet there are constantly lines and customers waiting. That is partly due to the slow, antiquated computers. If an employee calls out sick there is never anyone to fill in. The place is a mess. As I've said, there is no work life balance. Managers are constantly being told that employees can't go overtime when the bank has plenty of money to go around to pay employees who work hard, and never enough staff to avoid from the overtime from happening. What ends up happening is managers have tellers leave early to cut their time which leaves the bankers, licensed bankers mind you, to have to help the teller line and clean up messes, then the banker gets told they can’t have overtime so they’re feeling stressed about having to leave early and next thing you know you have a cluster. The morale in Connecticut is extremely low and there are a number of employees who are unhappy. Most don't speak up in fear of losing their jobs but the reality is when speaking to co-workers around the state the culture at this bank is very gloomy and employees are not happy. If you haven't figured it out by now I would not recommend employment at this organization.