It could be so much better here, but it won't unless management's ideology changes. - Anonymous employee KeyBank Employee Review

2.0
Apr 11, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At higher levels of the career ladder decent amount of vacation. At higher levels of the career ladder there is some sense of job security. Depending on duties and where you are located you may be able to work remotely. The majority of colleagues within teams are very cordial and helpful. Benefits are average. If you are at a lower level of the career ladder the benefit costs make it very prohibitive and worry some. I would consider the "benefits" as a paycheck drain.

Cons

Systemic issues with communication across departments. Lack of vision and long term planning. Reactive and not proactive. More concerned about style over substance. If you see something wrong and try to bring it to light you need to be excessively persistent. Management likes to throw good money after bad and you'll need to find multiple ways to present facts, data and costs to achieve any traction. I believe this lack of will to change is enabled by any mistake being immediately used to deny any potential raise or recognition so the mistakes and poor processes linger longer than they should. Upper management will comment on maintaining work life balance but be prepared to do far more work than living if you want any attempt to be recognized. Management is far too focused and worried about how projects are estimated and budgeted instead of understanding what value work will add and how to complete tasks. Management will out source and offshore as much work as possible which leads to issues with pride in ownership by employees and increases demands upon employees and management to work more hours to manage those non company resources. From a technology perspective it's unclear what their direction will be. They've tried acquisitions and adopting updated methods and buying software but upper management and middle management focus on buzz words instead of understanding what they purchased and attempting to adopt. Based on conversations with other departments and lines of business expect process bottlenecks.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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