Like any other employer, it has its good and bad - Analyst KeyBank Employee Review

3.0
May 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits, career growth, tuition reimbursement, bonuses, 401k contribution, PTO, option to work remotely. Key is a good company to work for. It encourages growth and offers the flexible to post for an internal position as long as you have worked in your current position for a year. Work from home is very beneficial and one of the things I loved about key. I was never Micro-managed and I was always treated as an adult.

Cons

InConsistency, staying ahead of the market; digital innovations are non existent, budget constraints, repetitive errors cause by little or no proper resolution of issues. Reorganization; including layoffs every two years. Little job security. The merger with First Niagara was not the best business decision for Key. Monetary, possibly but retaining a few executor leaders; bad decision. You have the same leaders that ran First Niagara into the ground, leading some of the departments within the bank with zero knowledge of how to manage.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

See reviews by: Helpful|Rating|Date|All