Not Worth It - Specialist KeyBank Employee Review

2.0
Jan 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home three times a week was a huge draw for me when deciding to accept the position with Key. At this point, that's the only pro for me.

Cons

The pay is garbage. I took a pay cut to come here, after it was talked up by the manager, recruiter, and the reviews on this site. The culture is toxic. They hire contractors that would never have gotten the job as a FTE and those people end up being the worst people to deal with. I addressed issues to my manager and was told that 1. it was all in my head and 2. I'm overreacting. The building isn't maintained either so I leave every day with a headache. There's no standard to training so if you weren't taught something, and then do that very thing wrong, you get nasty messages from anyone who comes across the mistake. There's way too much anger that exists here for Key to be a healthy place to work.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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