Avoid if you can. The culture is toxic. - QA Engineer KeyBank Employee Review

1.0
Apr 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Good tech stack if you wish to learn. Working there was a lesson learnt in more ways than one.

Cons

They simply don't care about your concerns. They make everything complicated and management doesn't give a damn if you exist or not. When a new team merged with KeyBank, they made it a point to bully, intimidate, demean the existing employees into resigning and only retaining those 'Yes Boss' types. They made it hard to work from home, take sick days and micro-managed the life out of people that eventually everyone in the team left. The culture is extremely toxic. The guy who came in to manage team was a bully who would speak disrespectfully to the office in-charge - in front of everyone in the company, humiliating her. He eventually fired her saying the role wasn't needed anymore, only to hire a young woman, weeks later. Once he read out 'What is the difference between Leader and a Boss' and how he is a leader, FROM A PIECE OF PAPER. The heads made it entirely difficult and extremely hard for pregnant women to work, as far as going to recommend an immobile pregnant woman to be put on performance review, because she asked for an accommodative work schedule, as she was not able to totally walk due to medical condition. They demoted another effective team lead and made her resign on her own accord. She was highly accomplished and vital part of the team. Your voice doesn't matter, your opinions aren't respected, you aren't respected.

Explore other reviews about KeyBank

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and flexibility

Cons

High turnover ratio for employees

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

See reviews by: Helpful|Rating|Date|All