Wonderful workspace - Relationship Manager KeyBank Employee Review

5.0
Aug 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Career Opportunities: KeyBank is a large financial institution with numerous career paths. This can provide you with various opportunities for advancement and professional growth. Benefits Package: KeyBank typically offers competitive benefits packages to its employees, which may include health insurance, retirement plans, paid time off, and more. Training and Development: The bank often invests in employee training and development programs, which can enhance your skills and knowledge in the banking and financial industry. Stability: Working for a well-established bank like KeyBank can offer a sense of job security, especially during economic downturns. Community Involvement: KeyBank is known for its commitment to community involvement and philanthropic efforts. If you value corporate social responsibility, you may appreciate the bank's initiatives in this area.

Cons

Workload and Stress: The banking industry can be demanding, with high workloads and stressful situations, especially during busy periods or economic challenges. Sales Targets: Many positions in banking, particularly in branches, come with sales targets or quotas. Meeting these targets can be challenging and may lead to pressure to sell products. Competition: Competition for promotions and higher-level positions within a large organization like KeyBank can be fierce, and advancement may require significant effort. Work-Life Balance: Like many financial institutions, KeyBank may require employees to work long hours or irregular schedules, which can impact work-life balance. Customer Challenges: Dealing with difficult customers or handling customer complaints can be a challenging aspect of working in banking. Location Dependency: The availability of career opportunities within KeyBank may be limited to specific geographic regions, so your location can significantly impact your job prospects.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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