Disappointing Company and Management - Senior/Lead Business Intelligence Analyst KeyBank Employee Review

1.0
Oct 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, good location in downtown Cleveland

Cons

Emailed manager multiple times in the first few weeks to discuss goals, measures of success (as per their onboarding material, important because I was bonus eligible) and heard nothing back. Instead, I "overheard" my manager tell a colleague to just " give me everything" and next thing I knew I was assigned many poorly articulated manual/tactical tasks with partially outlined procedures. Based on the culture, interactions with colleagues/HR, and generally not being treated in a professional manner it was clear that this type of management style and work hand off was not an isolated or a rare incident but a top-down sanctioned method to try to get the most out of an employee as quick as possible. After receiving a performance review that was basically "they were helpful" and losing all motivation to go above and beyond in my role I was put on a PIP that was obviously designed to try to get the most out of me prior to being let go. I was hoping that this role would be a long term positive one with opportunity to grow/succeed but it turned out to be yet another example of a company using unprofessional, manipulative, and unethical tactics to leverage as much tactical BS work out of you as they can before you figure out what the situation is.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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