Hard no for me - Lead Teller KeyBank Employee Review

1.0
Aug 22, 2025
Recommend
CEO approval
Business Outlook

Pros

None come to mind right now

Cons

Left because during my training my drawer came up short two days in a row. I began being micromanaged and management was insinuating I could be demoted or let go. They took me off the floor doing teller work to observe nearly 2 months into the job. Walking me through simple transactions I already knew how to do. Told upper management and asked for a transfer due to the treatment and micromanaging she shrugged off most of what I had to say and told my manager that I told on him and to meet with me before she did. The very next day they tore and ripped my posters down I had to have up for my lead teller work by a certain date or I could get in trouble. Mind you the day before they all watched me hang these posters up even my manager told me to do it and where to put them all for the girl who ripped them down to say it wasn’t hung up properly as if she was doing me a favor. This same coworker also lied and said I couldn’t open a savings account unless I had $1k which wasn’t a rule. Was there nearly 2 months and never had codes or logins I needed or practice my actual managerial role as lead teller just teller work while getting treated strangely and management doing absolutely nothing about any of it.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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