Don't walk away, run away - Financial Crimes KeyBank Employee Review

1.0
Sep 1, 2025
Recommend
CEO approval
Business Outlook

Pros

A lot of work from home opportunities. 401k match.

Cons

There is a lot to dissect. Lots of procedures, and depending on who is reading it, what day of the week and time of the day will determine which procedure is followed. Very difficult to keep track of. All about production, it's really all that matters. Almost zero need for a college degree, any monkey can do the work. No growth opportunities, aside from being a Senior, which you are essentially doing the exact same thing as a non-senior, but hey, you get a title. 401k is lacking. the match is great, the investment choices are not. Stock purchase program is not good. Yeah, you get a good discount, but your money is locked up in the shares for a year after you buy the shares. God forbid that you want to use YOUR money before a year is up. Zero conversations about your career growth, that's entirely on you. If you're new to KeyBank and don't know anything about the other areas, you aren't getting any help in that aspect. Struggling at your job because it's just not a good fit? You aren't going to get any guidance, even if communicate to your manager. Oh well, sucks to be you. I wouldn't walk away from a Job Offer, I'd run as far away as I could. it's not a good culture, there's no work/life balance, and if you really want to grow as a person and employee, go somewhere else. KeyBank is old school, they don't want to move forward and keep up with their peers, and at some point, I wouldn't be surprised if they get bought out. Small, regional banks are a dying breed.

Explore other reviews about KeyBank

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job and benefits, remote flexibility was once a major draw

Cons

Technology group is somewhat lacking, leadership could be better

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

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