Pros
The best thing about this place is the Kolbes themselves. Hands down. Keep in mind not all have the last name of Kolbe anymore. Amy Bruske has the best promise to make this company and their idea a louder voice in the industry. She's a capable leader, direct in her communication of vision, strong desire to make things the best they can be and a solid understanding of how to get there. James Trujillo has real, true potential and capabilities that span FAR beyond his current role. Never have I met a truer professional - that while very far in his career, could be and SHOULD be, doing so much more than all things IT. David Kolbe was a truly kind person as evidenced by all those who loved him, and my interactions with him as well. The Kolbes and those long a part of the family business are good people.
Cons
Where do I start? Unfortunately, being good people doesn't run a place. The Kolbe Concept has been around 40+ years, but with minimal market growth. The concept of Kolbe, Inc. is sound for future marketability, and quite honestly, fascinating. Their problem? Well...on the surface, and to their clients...customer service. However, they don't appear to be truly interested in identifying the root of that problem and doing something about it; they're likely to continue having challenges internally amongst teams until that fact changes. It's possible to wind up at times with sufficient inexperienced staff all doing a good job - but who will inevitably transition out of the company if things remain as they were during my time.