Would not recommend working here or being a customer. - Account Executive Kore.ai Employee Review

1.0
Jun 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent talent at the lower levels that work incredibly hard and genuinely care for the customers.

Cons

1. Unclear compensation plans; with confusing payment terms due to lacking clarity on KPIs/targets. There’s also confusion on commissions earned between pre-sales and post-sales teams. 2. Delays in bi-weekly pay and travel expense reimbursements due to cash flow issues. 3. No opportunities for promotion and lacking work/life balance with zero recognition for a job well done. 4. Toxic culture with dishonest leadership that will make unethical decisions if it secures revenue. (Hence the laser focus on branding and market recognition. Awards are purchased and the customer reviews are done mostly on relationships/gifts/fancy dinners/outings - guess this is normal in the industry though) 5. Toxic managers are tolerated if they have tenure and are liked by the CEO 6. Customers are leaving every quarter because of product bugs, and false expectations on product capability set by the sales teams. 7. Lack of accountability due to a lack of clarity on Roles and Responsibilities across teams.

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Kore.ai Response
2y
At Kore.ai, we value open communication with all our employees and are committed to addressing any misconceptions that may arise. At the same time, we would like to provide some accurate insights into our company and address the points you've raised. We take pride in our reputation for delivering superior solutions and services to our clients. Our platforms have garnered the recognition of Gartner, placing us at the top of the Magic Quadrant for Conversational AI. This achievement speaks to the dedication and expertise of our team members in driving excellence and innovation. The vast majority of our commission plans have been completed & implemented. If this is still an issue, we would highly encourage you speak to your executive for your specific business unit regarding your concern. They are responsible for this and are happy to assist you to fully understanding and/or clarify any areas right away. We may not agree with these comments, however we will take this feedback seriously and see if there are areas we can improve upon. We are committed to being a supportive workplace for all. If any current employees have concerns, we encourage them to reach out to leadership or HR at any time.

Explore other reviews about Kore.ai

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good growth opportunities in org

Cons

Can be Chaotic at times

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Kore.ai Response
1mo
Thank you so much for taking the time to leave such a thoughtful review. With regards to our fast paced environment, we certainly appreciate and value your feedback. We take pride in our commitment to our employees and would love to continue the conversation with you. Please feel free to reach out to me directly or via kristi.grassley@kore.com. Thanks again for all you do and I hope to hear from you soon.
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

strong pay, good benefits, building great relationships internally and with our customers, product has improved quite a bit over the years.

Cons

Lot's of yes men surrounding leadership, everything turns into a blame game when something goes wrong, always unsure of job security, Leadership is disjointed and rarely on the same page about things. If you don't know the answer to a question leadership has for you, buckle up for getting roasted about not doing your job. Delivery issues plague the org. Also expect to work at any hour for last minute requests internally.

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Kore.ai Response
1w
Thank you for taking the time to write this review. We are always reviewing our operations and working on ways to improve the company. We appreciate the value you see in our compensation, benefits & product offerings. As a current employee, we sincerely invite you to work with us to be part of the solution. Your active participation and contribution are essential to our continued success. We encourage you to engage directly with your manager or HR to address the concerns you are facing. Open dialogue is crucial in fostering a positive work environment where we can collectively ensure your success and growth within the Kore.ai family. Thank you for being a part of Kore.ai, and we look forward to working together to realize our shared goals.
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