Kroger Health Connect-Corporate Pharmacy Technician - Patient Service Representative Kroger Employee Review

2.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

I liked that we could work from home or do a hybrid schedule. The PTO was pretty good. The company gave us all the equipment we needed. They offered a free Pharmacy Technician certification program, which helped me since I was new.

Cons

There were a lot of weekly system and technology issues, which was frustrating and backed up our work Leadership changed a lot while I was there, so rules and expectations kept changing, which was confusing for someone new. The pay seemed lower compared to similar jobs I looked into. The work environment could feel a little tense or dramatic at times. Sometimes it felt like employees weren’t very appreciated by leadership. Workloads didn’t always feel balanced. As a trainee, I noticed newer or faster-learning techs getting extra work because some fully trained/senior techs weren’t as consistent. Training didn’t always feel the same from person to person, which made it harder to know the correct way to do things. Some upper management didn’t seem very professional at times, and I sometimes heard things said about employees that made me uncomfortable.

Explore other reviews about Kroger

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and great benefits and culture

Cons

I enjoy my current role

4.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits at a reasonable cost. First year you get 2 weeks vacation, 5 PTO days, and 5 Health and Wellness days. Loved the hourly (union) people I worked with at various locations. They become your second family

Cons

- Crazy schedule. You will be either scheduled to work a 7-5, 12-10, or a 9-7 depending on the location. And even when the schedule is posted for the period it typically changes week to week, so do not bother making plans. And get ready for 5-10 closes in a row then opening the next day. -9 times out of 10 you never get to use your earned time off due to circumstances at the store you are assigned to. And yes, you will lose them they do not accrue. -If you are lucky enough to be assigned at a store with a strong store manager then things are different, but if not, get ready to blamed for every failure of the store, even when the labor model continues to be cut to the point that you are lucky if you have 2 people in a department and someone from corporate walks in and wants to know why the departments are not set. -Endless micro-managing. Your day is mapped out what you should be doing verses what you know you should be doing. It is check the box that that the "task" is completed when in fact there is no one to complete it, except you. Ergo that is why many just "fudge" it.

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