Fun place to work, but relatively poor pay - Customer Service Representative (CSR) Kroger Employee Review

4.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Strong and fun community Customers are nice Not too many tasks and tasks are not too complicated

Cons

Sometimes disorganized management Near constant need for more workers-expect to be called in frequently Limited options for better pay Poor training-lots of learning by getting it wrong in sometimes serious situations

Explore other reviews about Kroger

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Flexible Hours Work life balance

Cons

Sometimes management do more delegating than helping

3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

• Generally work with fantastic people. • Work is not difficult, and time flies when busy. • My bosses collaborated with me to create a schedule that worked, as I often had other commitments. • Overall, a pleasant work experience most days. Get good at what you do and you'll do fine.

Cons

• Some of the senior management was less friendly than others - as to be expected. • Days were very volatile; some could be extremely easy, and others could be a nightmare. • Scheduling was kept rather limited; although I was able to get the hours I wanted, often times management would look to cut hours from departments whenever possible, leaving less support.

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