Pros
My boss is amazing, some of the aides are amazing
Cons
The "big wigs" that make the big bucks and don't get their hands dirty, useless employees; the pay for the aides is terrible. You cannot expect $15/hr work ethic when you pay $9/hr. These people are collecting unemployment, they apply, get an interview, just so they can say they are looking and can keep collecting that money. But we, in the office, are held accountable for staffing. We can't drag them in by the head of their hair and make them work. We can't force the current aides to work. If we don't have the staff, we can't fill the hours. But it's our fault. Yet we don't have computers in the office to provide the online training during orientation. I am having to bring in my personal laptop for new hires to do so. Now we have to start providing CPR training in office, but you want us to call each aide every hour on the hour if they aren't clocked in to find out why. You want us to call applicants and hire and do orientation and everything more quickly, but it takes weeks sometimes to get a background check back. Not our fault. But we are held accountable. Where are we supposed to find the time in the day? How are we supposed to make all these things happen that are out of our control?