Great Jumping Point. That's All! - Senior Therapist Light on Anxiety Employee Review

Thank you for taking the time to leave a review about your experience at Light On Anxiety. We appreciate your positive comments regarding the clinical experience and training at LOA and we agree that we have a wonderful clinical team of which we are very proud. We also want to take a moment to respond to the concerns you raised about working at LOA. We were most surprised at the notion that we do not value clinicians that are not doctors. In fact, the vast majority of our clinical staff are not doctors and we value the contributions of all of our clinicians. We are very proud of the wonderful and life changing results that our therapists achieve for our patients and we continually invest in their growth and development. We have many master level therapists leading and coaching small groups and are continuously looking for ways to offer rewarding career development. With respect to compensation, we endeavor to be aligned and competitive with the market, as well as incentivize quality care and the productivity of our clinicians. To support this, we consistently benchmark our compensation against that of the market and have recently modified our compensation practices in a manner that we hope will provide attractive opportunities for clinicians while aligning them with our mutual goal of reaching as many patients in need as possible. Given the recent response from new candidates, we are encouraged that we are headed in the right direction. As for your comments regarding our frequent changes in policy, we acknowledge that as a rapidly growing organization focused on providing both the best care we can for our clients and an attractive work environment for our clinicians, we do evolve our policies to try to be the best in the industry. While we don’t always get our updated policies perfect, we are proud of our record of growth and evolution and have demonstrated a record of inviting and integrating feedback. While we are disappointed that you believe we have a "gag order" at LOA, we always encourage and welcome feedback that is constructive and intended to make us better as an organization. Finally, we would like to address the comment regarding the two year commitment we ask for from clinicians. We spend significant time and resources on training, coaching, and continuing education for our clinicians, including grand rounds, multiple small group supervisions, and a clinical training institute. We are thrilled to be able to provide these opportunities for our clinicians, and we feel it is reasonable to ask for a two year commitment from our clinicians so that training can be used for the benefit of our patients. We are sorry that you feel that this is in some way unfair. We understand that there are many opportunities for clinicians in today's environment, where the demand for mental health services far outpaces the available capacity, and we know that the only way to be successful is to attract, retain and develop the very best clinicians we can. We are disappointed whenever we lose a clinician and will continue to work to improve the retention and growth of our team. LOA has a mission of providing the highest quality care and to reach as many patients in need as possible. We do this by having a team of wonderful, well trained and respected clinicians, accepting insurance, and offering readily available and broad appointment availability to our patients. Providing this collection of offerings is not always easy, but we are committed to this effort and can only achieve it with a team of happy and engaged employees. We will take your feedback and continue to work toward this goal every day. Finally, we want to let you know that you can feel free to discuss any of the matters you posted on Glassdoor with our leadership. We would welcome the opportunity to discuss it. - LOA Team