Don’t do it. - Customer Service Representative (CSR) Lincoln Financial Group Employee Review

When you start, Lincoln will say that they are a family base and that they care about work life balance. This is ultimately untrue when you are working if you make a friendship with anybody on your team that friendship will be used against you and could cost you your job. If they do a investigation on you for any reason, it will become your word against somebody else’s, so if somebody else lies, you will lose your job. You will be expected to do way more than your actual job role will require and managers will often come to you to give you their work load while asking you to give them grace when they refused to take an escalation call for a caller that is asking for a manager instead. The management team allows for callers to be abusive to the CSR‘s that are taking the calls and that doesn’t include other Lincoln financial representatives and how they will speak to you when they are asking for your assistance on a phone call. The turnover rate is outrageous, and they will tell you that you will have your manager for a good amount of time. I was there for a little more than a year and I had four different managers within that time.