Pros
The company is ISO certified and has some very talented individuals with expertise in the industry, quality and compliance. There are many licensed customs brokers on staff. When you walk through the front door, their credentials are displayed on a "wall of fame". It conveys that the company is proud of these people. Years ago when I first started, I was impressed by this and aspired to make the wall someday, like getting a star on the Hollywood walk of fame or something.
Cons
Sadly, if you do earn your broker's license, making the wall of fame is as far as it goes. There is ZERO recognition in the way of compensation or advancement. Promotions and hiring decisions are extremely subjective, and newcomers are often hired in making more more money than existing employees, who are then expected to train them -- even train their own supervisors. If you're qualified to train a new supervisor, shouldn't YOU be the supervisor? Supervisors are overworked and underpaid for the amount of unpaid overtime they put in. Managers push their work off onto the supervisors, and don't recognize their successes. They're always in meetings and never available, until something unpleasant occurs, and you're called in to explain what happened. Turn-over is at an all-time high, and most of the people who are quitting are the ones with all of the knowledge. It's not just a matter of new-hires taking a job for a little while just to pay the rent, and then moving on as soon as they get a better offer. People who've been with the company many years, including supervisors and managers, are making a mass exodus. Meanwhile, every one or two years, senior management keeps "redefining" their positions, and giving themselves new titles that are obviously promotions. Yet they deny that they've been promoted. How dumb do they think we are? Every 1.5 to 2 years, the management team reorganizes to supposedly improve, yet nothing ever changes. Why? Because THEY never change -- we're stuck with the same old baggage. They also create new senior positions and hire in their own friends so that all of the decision makers will be just like them; loyal followers who don't care about the future of the company, or the employees that are keeping it alive. Employee surveys come out every year, but any effort to make the right changes are clearly for appearances only. Corporate comes on site and does roundtables for honest feedback. In 2015, they were so concerned about what they heard that a promise was made to come back once a month until the issues were resolved. We never saw or heard from them again. HR is useless and incompetent. Everyone I know who has had a serious concern got push back or lip service, and confidentiality was NOT respected. Technology is so outdated that it's a constant challenge to do simple tasks. Servers are so slow that it takes 15 minutes to open an Excel spreadsheet, and if you try to add or delete a column, it crashes on you. Investment needs to be made in technology across the board.
