Pros
They want their employees to learn so I was grateful that they offer some certificates on site that can enhance your education and time there. It's nice that they also do Metro ride alongs for the bus and rail system so you can better connect to customers and service (if you don't already ride Metro to work.)
Cons
The most incompetent workforce I've ever worked with. As I write this right now, I still haven't received my last paycheck from Metro. Each time I email or call, no one responds or picks up and my last day was well over 18 days ago!!! When I started here, someone in HR lost my HR paperwork that had sensitive information like my social security and identification on it. I never received an apology for that but was told it was my fault! Employees work with no sense of urgency and with entitlement. Nepotism seems to be a theme at Metro. There also is a lack of communication between the rail and the bus side (division still exists from RTA and MTA coming together as Metro from 20+ years ago.) Just do yourself a favor and go work somewhere else. Although Metro seems to have their communication team together to promote Metro's good work, internally they are a mess.