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Company Culture Is Not the Same - Senior Program Manager Lumen Employee Review

3.0
Jul 12, 2020
Senior program manager
Recommend
CEO approval
Business Outlook

Pros

- Great employees that are friendly and hard working - Good work/life balance - Rewarding work

Cons

- Secretive layoffs - Minimal career advancement due to continuous layoffs and restructuring - No longer provide annual salary adjustment / living increase. Any salary increases is subjective to upper management. - The culture of losing your job next if your not in one of the key city locations

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Lumen Response
6y
Thank you for writing a review. We are excited about our future and how we play a key role in enabling our customers’ digital transformations. As the needs of our business change, we must evaluate our workforce and transform accordingly to ensure we are able remain an industry leader. Unfortunately, at times that means lay-offs and/or reorganizations occur. Those decisions are difficult and are not something we take lightly. We are happy to see you enjoyed a good work/life balance as well as the people during your time at CenturyLink.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Project coordinator
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1mo
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Benefits are great, medical coverages are great and there are a few plans to choose from that makes sense for you. Prescription coverage has changed a bit over the years and declined a bit but still within reasonable expectations. The additional perks and benefit services are great, lots of savings and reimbursement options. - teams are great and collaboration is necessary, but easy when you work with great people

Cons

- stability is a large concern for most of the population, as with any transformation and AI focused company there is a gap in the value of people vs. the value of time and money. It never used to be this way.

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