Unethical Practices - Client Support Representative Luxury Presence Employee Review

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Co workers as well as industry experience with web design and marketing.

Cons

I really question the “5 star reviews”. My experience at the company was ultimately extremely disappointing due to concerns around management transparency, consistency, and how employee concerns were handled. Performance expectations, evaluations, and reported metrics often felt subjective, targeted, inconsistent, and in conflict with documented work. For example a manager skipped and rescheduled 1 on 1 performance meetings consistently during my time. When the rescheduled date would come up they would either reschedule again or shorten the meeting and offer to address the remaining time for another date. Then used the feedback that was meant to be provided during that time 2 months later in an attempt to paint a distorted image. Concerns around manipulated metrics and inaccurate reporting practice were expressed and escalated. Efforts to seek clarification, advocate for fairness, or escalate concerns did not lead to meaningful resolution and instead reinforced what appeared to be unprofessional and unethical management behavior, backed by the People team and other leadership rather than objectively addressed. I also observed inconsistencies in how expectations, communication standards, and accountability were applied across employees, creating concerns around impartiality in management practices. I believe this company extremely lacks integrity. I found the company prioritized more so the performance of ethical practices and integrity as opposed to actually exercising those things when irrefutable proof was brought to them. I would strongly caution against closing yourself off to other opportunities for any role here.

Explore other reviews about Luxury Presence

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- high agency, lots of room to make an impact - expectations are high but tons of opportunity for growth if you're performing - accessible, down-to-earth management and leadership - incredible, kind, and hard working coworkers - you 100% get out of this company what you put into it, commitment is rewarded

Cons

- very start-up-y still, things change fast and not everything is executed perfectly the first time - similar to the above point, but there are definitely growing pains. the company is successful and scaling rapidly which means we're often figuring things out on the fly as a team

1.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is NOTHING positive about this place!!!

Cons

Do not let the interviews fool you. The executive team can be polished and persuasive, but what they promise bears no resemblance to reality. I was recruited for a senior leadership role and it became the worst experience of my career. They told me the first ninety days would be learning. My charter was changed twice in the first six weeks. Zero consistency, zero direction, just constant pivoting. I got zero constructive feedback my whole time there. The team was too “busy” to onboard me or help me figure out the complex political environment (think high school clique). The Chief Product Officer was never bought into my role — it felt like I was pushed onto him unwillingly. Very negligent hiring practices. Leadership micromanages through daily Loom video updates, which is as ineffective as it sounds. They claim a six week roadmap but it’s really two weeks. They use AI as an excuse to avoid actual planning. When I raised concerns, I was let go in under two months. The severance was an insult. You cannot join as a leader when your team doesn’t want you there and leadership has no vision for your role or keeps changing your charter. Not ready for senior talent in any department. This is a WARNING- don’t join this company!!! You’ll end up unemployed.

6
See reviews by: Helpful|Rating|Date|All