Going downhill quickly - Customer Success Manager (CSM) Luxury Presence Employee Review

- high agency, lots of room to make an impact - expectations are high but tons of opportunity for growth if you're performing - accessible, down-to-earth management and leadership - incredible, kind, and hard working coworkers - you 100% get out of this company what you put into it, commitment is rewarded

- very start-up-y still, things change fast and not everything is executed perfectly the first time - similar to the above point, but there are definitely growing pains. the company is successful and scaling rapidly which means we're often figuring things out on the fly as a team

There is NOTHING positive about this place!!!

Do not let the interviews fool you. The executive team can be polished and persuasive, but what they promise bears no resemblance to reality. I was recruited for a senior leadership role and it became the worst experience of my career. They told me the first ninety days would be learning. My charter was changed twice in the first six weeks. Zero consistency, zero direction, just constant pivoting. I got zero constructive feedback my whole time there. The team was too “busy” to onboard me or help me figure out the complex political environment (think high school clique). The Chief Product Officer was never bought into my role — it felt like I was pushed onto him unwillingly. Very negligent hiring practices. Leadership micromanages through daily Loom video updates, which is as ineffective as it sounds. They claim a six week roadmap but it’s really two weeks. They use AI as an excuse to avoid actual planning. When I raised concerns, I was let go in under two months. The severance was an insult. You cannot join as a leader when your team doesn’t want you there and leadership has no vision for your role or keeps changing your charter. Not ready for senior talent in any department. This is a WARNING- don’t join this company!!! You’ll end up unemployed.