Senior Telephone Representative - Senior Telephone Service Representative M&T Bank Employee Review

Culture, Community, Development, Learning, Growth Opportunities

Benefits (insurance and choices); Office requirements

The team members were generally supportive, and the role offered exposure to probate and estate administration. It can be a starting point for gaining experience in a specialized area of banking.

Many of the advertised benefits of the role did not align with the day-to-day reality. Opportunities for growth, training, and process improvement were limited, and the workload often felt driven by volume rather than quality. Communication and expectations could be inconsistent, making it difficult to feel supported or set up for long-term success.