Customer Service Rep - Anonymous employee M&T Bank Employee Review

2.0
Nov 11, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the fact that benefits start the first day of the next month, from when you start and that you get 2 wks vacation(depending on the time of the year you begin) in the first year of working there.

Cons

Did not like the miscommunication between departments and how some people were given updated info right away, while others had no idea and would be telling clients old information. Also did not like that they began to force Retail to do Sales jobs(ie: credit card apps) and especially did not like the fact that the employee handbook is online, so you do not have access at home and therefore, if you make a mistake, they don't take into consideration that you did not have that information to review.

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5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Continuous learning is valued and teams come together in a meaningful way

Cons

I don’t have any now

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The team members were generally supportive, and the role offered exposure to probate and estate administration. It can be a starting point for gaining experience in a specialized area of banking.

Cons

Many of the advertised benefits of the role did not align with the day-to-day reality. Opportunities for growth, training, and process improvement were limited, and the workload often felt driven by volume rather than quality. Communication and expectations could be inconsistent, making it difficult to feel supported or set up for long-term success.

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