problem with management.....TOO BAD!! - Customer Representative I M&T Bank Employee Review

1.0
Nov 9, 2012
Recommend
CEO approval
Business Outlook

Pros

Good vacation time based on tenure, but 6 months in you get 2 weeks.

Cons

Where do i start.... 1)They're cheap- I started out making about $11. Now I make $13 Not for a job well done, but because we merged with another bank who paid better.(they had to even out the salaries across the footprint) This has happened twice since 'Ive been there. The last time a raise was given in our office was a laughable quarter of a percent; which turned out to be about penny. There is always a reason your not getting a raise! So sad 2)Management- If you have a problem with your manager, you can call human resources. But they wont show, instead you have a meeting with your boss and a higher up who basically suggests that you either deal with it or find another job(Also happened twice) 3)Only concerned with their bottom line. Not concerned enough with employee morale. It affects the environment and the quality of the work Bottom Line- You CAN do better!

Explore other reviews about M&T Bank

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, Community, Development, Learning, Growth Opportunities

Cons

Benefits (insurance and choices); Office requirements

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The team members were generally supportive, and the role offered exposure to probate and estate administration. It can be a starting point for gaining experience in a specialized area of banking.

Cons

Many of the advertised benefits of the role did not align with the day-to-day reality. Opportunities for growth, training, and process improvement were limited, and the workload often felt driven by volume rather than quality. Communication and expectations could be inconsistent, making it difficult to feel supported or set up for long-term success.

See reviews by: Helpful|Rating|Date|All