Antiquated systems-employee feedback is not favorable - VP Branch Manager M&T Bank Employee Review

2.0
Dec 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Processing loans is easy. Opening up a basic checking or savings is easy. Big bank so if you are a good obedient soldier, you may go far.

Cons

M&T has not updated its basic systems in years. They are still using systems from the 80’s. They do claim to be technologically advanced but they are really behind. They also claim to focus on customers but they can’t support the claim. For instance, customers with debit card fraud can stay on hold for hours in order to speak to the “hotline”. Any kind of maintenance on accounts or address changes for businesses is like pulling teeth. As far as Management goes, they claim to seek feedback but reality is they do not want to hear it. Be careful if you accept a position! Keep your opinion to your self and you have to follow the chain of command. Working for them is very much based on HR style from the 80’s. You can never talk to your boss’s boss and God Forbid you express your honest opinion.

Explore other reviews about M&T Bank

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Continuous learning is valued and teams come together in a meaningful way

Cons

I don’t have any now

1.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The team members were generally supportive, and the role offered exposure to probate and estate administration. It can be a starting point for gaining experience in a specialized area of banking.

Cons

Many of the advertised benefits of the role did not align with the day-to-day reality. Opportunities for growth, training, and process improvement were limited, and the workload often felt driven by volume rather than quality. Communication and expectations could be inconsistent, making it difficult to feel supported or set up for long-term success.

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