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MSC Industrial Direct

Engaged Employer

As dead-end as it gets... - Account Executive MSC Industrial Direct Employee Review

2.0
Oct 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Car program, okay pay, not in an office

Cons

Really bad for favouritism, lots of broken promises and lies. Was handed old accounts and expected to grow them. Really boring job, most people had been there 5+ years selling toiletries and nuts and bolts, you were expected to get excited about selling rags and WD-40... The boss has a main group, she goes to parties and comic cons etc... and if you're not a part of it good luck, there has been a rotating door for a new employee. This job is as dead-end as it gets, most people working 5+ years in the same position and there's no promotions. Especially in Canada, the company is tiny- they are more expensive and slower than Gregg's (Canadian owned). Most people at the accounts were miserable old men, I did not look forward going into these dirty places only to get yelled at and haggled over cents... You are in charge of sales and administration, there is SO MUCH administration. Expected to get new accounts, manage current accounts, track orders, change prices, follow up with multiple purchasers, managers, etc... most days started at 7:30AM and I worked until 6:00PM-7:00PM

Explore other reviews about MSC Industrial Direct

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Inclusion, flexibility, opportunity for advancement, variety of positions, benefits, locations, pay

Cons

Too little public presence, disconnect between corporate, sales/customer care, and warehouses.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary is good, office is nice

Cons

MSC has a new CEO and several external executive leaders who have joined the organization with a clear vision to transform the business. The people are genuinely good and committed, but many of the company’s systems, distribution processes, and technology are significantly outdated. The company recognizes the need for transformation, which is why it has brought in experienced external leadership. However, there appears to be a gap between the transformation vision and the level of investment required to execute it. Large-scale initiatives often face resource and funding constraints, making it difficult to move at the pace needed

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