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MSC Industrial Direct

Engaged Employer

Time to move on - Senior Customer Service Representative/Inside Sales MSC Industrial Direct Employee Review

2.0
Sep 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Steady work and average benefits

Cons

MSC has a number of positions advertised as remote, and a large number of employees hired for remote positions that will be required to report to a MSC facility if they live within 50 miles. There is 0 flexibility on scheduling and the ridiculously high turnover should be a red flag for anyone considering MSC. HR and recruiting also astroturf reviews on this and other sites, but the average speaks for itself. Based on the way they are handling the return to office mandates, there will be a lot of positions available for those willing to settle. If you are currently working remotely and asking why you haven't heard anything about returning to the nearest MSC location it's because some departments have embargoed the announcement, and that says a lot about how management works.

Explore other reviews about MSC Industrial Direct

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Inclusion, flexibility, opportunity for advancement, variety of positions, benefits, locations, pay

Cons

Too little public presence, disconnect between corporate, sales/customer care, and warehouses.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary is good, office is nice

Cons

MSC has a new CEO and several external executive leaders who have joined the organization with a clear vision to transform the business. The people are genuinely good and committed, but many of the company’s systems, distribution processes, and technology are significantly outdated. The company recognizes the need for transformation, which is why it has brought in experienced external leadership. However, there appears to be a gap between the transformation vision and the level of investment required to execute it. Large-scale initiatives often face resource and funding constraints, making it difficult to move at the pace needed

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