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MSC Industrial Direct

Engaged Employer

Manager - Manager MSC Industrial Direct Employee Review

2.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Good culture,decent benefits,CEO very personable.

Cons

MSC presents itself as a company with an open door policy but the truth is the upper level management really doesn't want to hear real concerns. Associates who communicate concerns are looked upon negatively. If a manager expresses concerns they are looked upon as weak, distrustful, and will not be promoted for years because they were honest about their feelings. Yet they will promote their "favorites" or certain ethnicities. Many departments have no career path or levels for the associates to work toward. Finally, I noticed HR is very selective when responding to the reviews in this site-mainly responds to the positive reviews.

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MSC Industrial Direct Response
10y
Thank you for giving us your feedback. We’re disappointed that you don’t feel management is interested in hearing about any concerns and that promotion decisions have been negatively influenced. We take our assessment of candidates very seriously and hire and promote based on critical factors for the job. The feedback you shared regarding lack of career path was also identified through our associate engagement survey and one we are taking action to address. Growth does not always mean promotional growth; sometimes it can mean expanding your knowledge base by being exposed to different areas of the organization by participating on cross-functional teams and expanding your overall knowledge of the business. We encourage our associates who are interested in participating on a team, learning a different area of the business or improving their skills to speak with their manager about current or future potential opportunities. If you do not feel comfortable discussing your concerns openly with your manager, we encourage you to reach out to your HR Business Partner. Our Open Door Policy supports this and we embrace that this is part of the MSC culture. It’s how we’re able to continue to grow and be successful. We have started to respond to reviews -- both positive and negative ones. Although we may not respond to all, the feedback we receive causes us to either change course of action or better communicate actions we’re already taking to make the company a better place to work. Thank you again for taking the time to post a review.

Explore other reviews about MSC Industrial Direct

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Inclusion, flexibility, opportunity for advancement, variety of positions, benefits, locations, pay

Cons

Too little public presence, disconnect between corporate, sales/customer care, and warehouses.

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary is good, office is nice

Cons

MSC has a new CEO and several external executive leaders who have joined the organization with a clear vision to transform the business. The people are genuinely good and committed, but many of the company’s systems, distribution processes, and technology are significantly outdated. The company recognizes the need for transformation, which is why it has brought in experienced external leadership. However, there appears to be a gap between the transformation vision and the level of investment required to execute it. Large-scale initiatives often face resource and funding constraints, making it difficult to move at the pace needed

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