If it's a "family" it's a toxic and dysfunctional one - Content Marketing Manager Madwire Employee Review

2.0
Jun 16, 2020
Recommend
CEO approval
Business Outlook

Pros

A free donut on Friday morning. Every other perk has been stripped away.

Cons

It baffles me that the leadership team can even talk themselves into thinking they are maintaining a "great place to work." Great? Would a great company continue to strip down benefits to self-funded programs such as high-deductible HSAs (nothing else offered) and 401(k)s with no company match. Whould they take away guaranteed PTO to "unlimited" based on performance.? Would creatives and production staff be pitted against each other in a rating system to simply get more work out of them? Would they EVER compare their employees to "indentured slaves" during a company-wide meeting? Would a great company choose their profit margin during a pandemic over the welfare of their employees and IMMEDIATELY start furloughing people? They don't deserve the accolades and have lost all respect in their industry. Sad thing is, when they are told this they respond with a high-school chant that (regardless) NOBODY IS BETTER! The facade of the company is that everyone is happy and have all the opportunity in the world. Fact is, it's hard to work there. Especially if you're not in the inner circle -- a small group of people who now wear golden shackles along with their plastered-on, Kool-aid-stained grins. They only wave the company flag because they are afraid of losing the coziness they have come to enjoy at the expense of the masses. I started Madwire when they actually cared. When it was a dynamic, fun, and vibrantly growing place and I hoped to retire from there. But now, it's referred to as a "hellscape," an "orange-hued prison," and a "toxic hellhole." So I hope that Glassdoor and others look twice at ever honoring Madwire with another award for being a place where professionals want to work. It's just not true and they have a long way to go to work their way back there. They wouldn't know loyalty, integrity, or what it means to be "family" if it knocked on their very expensive front doors.

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Madwire Response
6y
We will continue to work hard to get better and pursue our mission of helping small businesses grow. Which we feel makes the world a better place. At Madwire, we believe we have great people from the top down that care deeply about our team and our clients. With the pandemic, we've been fighting every minute of every day to protect as many jobs as possible. We all have been working tirelessly to support our team and our clients and will continue to do so. We're sorry to hear about your experience. Regretfully, we hope the experience gained here, both good and bad, will set you up to make an incredibly positive impact in your next role. The entire Madwire® team wishes you the absolute best as you seek your next opportunity.

Explore other reviews about Madwire

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Cutting-Edge Tech: The company is genuinely dedicated to staying on the frontier of technology, ensuring you are always working with the best tools and forward-thinking tech. Amazing Work Culture: The environment is incredibly supportive and collaborative—it's a place where you actually enjoy showing up every day. Uncapped Commission: The earning potential is exactly what salespeople look for. Hard work is directly rewarded with an uncapped commission structure. Fulfilling Work: The projects and day-to-day tasks helping small businesses grow feel meaningful, making it easy to stay motivated and proud of what you do.

Cons

Commission Ramp-Up Time: It takes a little bit of time for commissions to start building up initially, so you need to be prepared for a ramp-up period when you first start. Account Distribution Pace: Although Management tries its best to accommodate your needs, you can't control the pace at which you receive new accounts, which means your pipeline can sometimes feel out of your hands.

1
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Madwire Response
1mo
Thank you for taking the time to share your experience and thoughtful feedback. We're thrilled to hear that you've enjoyed our culture, technology, earning potential, and, most importantly, the opportunity to help small businesses grow. Our mission has always been to make a difference for small businesses, and it's rewarding to know that purpose comes through in the work we do every day. We also appreciate your candid feedback regarding commission ramp-up and account distribution. As we continue to grow, we're always looking for ways to improve onboarding, training, and overall opportunities for our team. Thank you for your advice and for recognizing the importance of communication, collaboration, and development. We're committed to investing in our people and building a place where talented individuals can learn, grow, and succeed together.
1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

1. If you want to escape retail or foodservice, Madwire provides you an opportunity to work a traditional Monday-Friday 7-4 work schedule. They'll hire anyone who will gladly exchange retail hours for low compensation expectations. 2. It's a fun workplace until ... it isn't. 3. Congratulations on adopting AI into the organization as it helps cover / disguise the lack of marketing talent in the organization.

Cons

1. If a "quiet, non-spoken" RIF doesn't get you, a termination will. My guess is a MINIMUM of 85% of all former Madwire employees were terminated "with cause." 2. Madwire SaaS is a hodge-podge of other products and services packaged under the Marketing360 brand, nothing unique or earth shattering. 3. JB does a great job of marketing Madwire, unfortunately, this doesn't translate downstream. Marketing Executive turnover is non-stop revolving door so more than half our clients are being led by new hires in some stage of onboarding and/or training. 4. There was a recent increase in base from $35k to $60k. Much needed, however, an equal reduction in earned commissions mean there was no real effective pay increase. Shuffled comp is all it is. 5. MCs and MEs spend 10-20% of their time recovering unpaid invoices. In large part to unmet expectations, lack of results, broken promises. 6. Tough to sell a product you don't believe in, have experienced consistent failure client after client. 7. Client retention is horrific. 8.

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