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Not great for support engineers - B2B Support Engineer Malwarebytes Employee Review

2.0
Jul 2, 2019
B2b support engineer
Recommend
CEO approval
Business Outlook

Pros

You get all the perks - pension, health insurance, free food and free car parking The job is not too hard, they only have two core business offerings, and the software is very easy to work with The cork office is small, and the people are very friendly. The B2B support engineering job would be ideal for someone coming out of a non-technical support job, who is interested in starting a career as a support engineer.

Cons

When I started, the company still had a startup vibe, and they were very flexible about working remotely as well as the office Over time, these privileges were slowly taken away. They used to trust employees to work, and management were not so intrusive in the business support teams work. Eventually, it felt more like a call centre. They hired a micro-manager for the business support team, and focused on metrics like CSAT, rather than the quality of the support offered For the support engineers in cork, there is limited to no opportunity for career progression, training or development. The will likely outsource this kind of work in the end.

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Malwarebytes Response
7y
Thank you for your honest feedback as we value employee feedback and appreciate you being open and honest. As we continue to grow, we are moving at a fast pace while working to keep it fun, interesting, and rewarding. We are working hard to implement additional manager training. Your comments and feedback will be taken into consideration.

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5.0
Jan 21, 2026
Marketing
Recommend
CEO approval
Business Outlook

Pros

Very supportive managers and a fun, highly collaborative team. The department fosters an environment where ideas are openly shared and opportunities for improvement are discussed constructively without toxicity. Truly the best company I’ve worked for so far.

Cons

The interview process was somewhat lengthy, and salary discussions were not entirely consistent.

2.0
Jul 20, 2026
Product
Recommend
CEO approval
Business Outlook

Pros

It was okay before the favoritism and gender pay gaps

Cons

There is a lot of favoritism. When I found out I was making far less than a male coworker in the same role with less years of experience, they did nothing to rectify the situation. Also, the CEO is far too involved in Product and dictates rather than collaborates

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