MAP bought out Ruby and it’s been a nightmare I can’t wake from. MAP sweet talked us, saying that they didn’t want to disrupt the way we were operating as it was successful. That they wanted to learn our “secret sauce”. BULL. They wanted our customer list. That’s it. They don’t care about the employees that built the success that we had.
MAP, do you want to learn our secret sauce still? I’ll tell you! Treating employees well. That was it. Happy employees give amazing service. I know that must shock you because you don’t care at all about the people you employ. You might say you do, but actions speak louder, MAP. Your actions scream “we don’t care. You are replaceable”. And don’t even bother to try to convince me that the ESOP is a way to prove you care about us. Please. Be so for real right now. ESOPs are a way to avoid paying taxes, a way to not have to pay out actual cash to retirement plans, a way to trap employees into staying until funds are vested, and a way to force employees to invest their retirement funds into your company as if we didn’t learn anything from the Enron disaster. It’s also used here to manipulate, “you should care as you are also now an owner!” No. If I was an “owner” as you like to say, you’d care what we have to say. You don’t. We’ve given feedback. You don’t care.
MAP forced us all to migrate to their outdated system that is a nightmare to work on. Less than a year before our internal dev team had built a custom platform with our feedback in mind. It was built to make the job easier for receptionists. Echo clearly was not.
But I digress. There is a lot more to this review than just the awful platforms we are being forced to use. Let’s talk about some of the adorable anti-employee choices they’ve made.
As a way to really demonstrate that they don’t care about us, they gutted our benefits and PTO package, and then had the audacity to say that the benefits were “holding Ruby back”. From what? Having a revolving door of employees? Keeping employees from burning out from not having any work life balance? Or was it just holding back money from going to your pockets. We aren’t dumb, despite what you seem to think of us. We see it.
They also fired 90% of our leadership team (because they stood up for us), including the EDI team. But as a way to show us they super still care about diversity, they have a racist dress code in the new handbook. Cool (:. Banning bonnets and wave caps is racist. We see it. It’s really giving that they still care about diversity.
Ending short and long term disability is also a super cute way to say you still care about diversity. The because they clearly only want able bodied workers here. If you have a disability, you don’t matter to MAP. Putting our most vulnerable Rubys at risk is gross.
They implemented abusive receptionist metrics. For real, having metrics so extreme thar receptionists can’t use the bathroom is insane, and an osha violation. But hey! I guess we could go the way of Amazon with pee buckets/bottles under our desks! I hear that’s all the rage now! Cute!
Taking away paid breaks from our Rubys not in OR or WA is insidious. Especially when you’re making them work an extra half hour. Same with taking away sick time. You know you don’t have to do this? Yeah? You know that you could CHOOSE to still offer those benefits. Just because you aren’t required to be law doesn’t mean you shouldn’t. You just don’t want to spend the money on it. We see it. But tell us again, please, that you care about all Rubys.
Our new corporate overlords are dismantling us for parts, while they give orders from afar, and find any way they can to squeeze more money out of us while they tank the business.
There is so much I could say here, but so many of my fellow Rubys have already said it. I also feel the need to be careful not to say something that could expose my identity because I don’t trust MAP won’t just fire me like they do to anyone else that dares tell them they are wrong. Or dissents in any way.
It seems more than a little fishy that the receptionists that have been the loudest on AMA about the abusive changes are the ones they have let go or moved away from Ruby. I see it MAP, several of us do.
