turning complexity into disunity - Sales Marin Software Employee Review

Upper and middle management do not communicate across departments and teams. KPIs, processes, and metrics are constantly changing so it is impossible to perform accordingly. Management will commit to compensation and incentives that are never followed through with; consistency and follow through from middle management leaves much to be desired. Comp and incentives have been cut for sales teams except for upper management, and there is rampant turnover. Sales positions are luck of the draw and territories are not fairly allocated; reps that get only inbound leads have the same performance goals as those who source all of their own opportunities. Front line territories and kpis designed by middle mgmt, who does not understand the day to day of their teams, need to be seriously reviewed and revised by upper level management. Current processes are a quagmire, people are confused, frustrated, and moral is suffering.