They don't care about they employees - Customer Service Representative (CSR) Marriott International Employee Review

1.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay Is good but that's it

Cons

I'm a single mother of 5 kids I understand that during training you cnt miss that many days but my 18 month old was having trouble breathing due to rsv so I had to miss work her doctor wanted me to monitor her once he let us go home make sure her temp was staying down and she was breathing okay had doctors note that clearly stated I could return back to work on the 18th but marriott wants you put your kids before them so now I'm out of work because my child's life was more important to me as mother jobs should understand especially when u brought them a note from the doctor wasn't like I just didn't wanna go to work there was a medical emergency

Explore other reviews about Marriott International

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great company, great team, hours are flexible and the team is great. a lot of room to make money

Cons

strict on their callout policy. sometimes you need coverage and team members aren't willing to cover for you and you are left with dealing with the write ups. Hard to move up unless you are favorited

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with lots of opportunity to explore talent and need combinations that match with your skill set.

Cons

Highly political and extremely slow when it comes to adoption of change. Company leans on temporary employees, supplemental consulting and re-orgs every 6 months or so. It's a volatile environment compared to the relative consistency of the company performance.

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