Employees are made aware how expendable they are on this sinking ship. - Customer Service Associate Masco Employee Review

1.0
Feb 14, 2012
Recommend
CEO approval
Business Outlook

Pros

The pay rate is excellent.

Cons

There is no autonomy granted to employees. Masco/Kraftmaid pulls the wool over employee's eyes concerning company wide decisions that have an impact on their livelihoods. For instance, days prior to a layoff all coordinators on the production floor reassured their departments that an upcoming layoff was just a rumor. Two days later a memo was posted stating that if an employee's hire date was prior to the date listed that they would have to be let go. After said employees were laid off there was not enough individuals left for all departments to function properly. Management is all about passing the buck here.....accountability is moved from one managers shoulders to the next down until an issue is forgotten rather than resolved. The housing market/scam of 2007 can only be blamed for so long before management re-evaluates decisions they have made.

Explore other reviews about Masco

5.0
May 28, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Organization cares about people - Great benefits - Solid internal communication across leadership to employee base- knowledge and functional alignment of strategic priorities - Opportunities to work with many talented individuals including at business units - Collaborative & inclusive group, focused on continuous improvement

Cons

Working in a decentralized/center-led environment can sometimes be challenging due to the added complexity. However, there is a well-established approach and culture that allows you to navigate effectively.

3.0
Nov 8, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great teams, coworkers, some flexibility although that seems to be changing.

Cons

Health insurance is fair at best, decent salaries, upper management says the right things, but doesn’t necessarily follow through. Leadership tends to look the same (male, older, old school).

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