3.0
Nov 20, 2025
Former employee
Recommend
CEO approval
Business Outlook
Pros
At the time of my employment I had excellent coworkers and a supportive manager. No phones and a focus on women's healthcare in ways that mattered to me.
Cons
The place became very focused on alternative offerings, introduced phone support in departments where it hadn't been required at the time of hire, and many talented individuals started to leave because of the shift in focus and/or job requirements. Interdepartmental toxicity was rampant and ultimately the reason for my departure, as I got the distinct impression that persons in other departments did not value the efforts of the member services team whenever I interacted with them (a few exceptions, of course, but that was the pervasive theme)