Extremely stressful and under appreciated - Customer Service Representative (CSR) MedVet Employee Review

4.0
Feb 21, 2022
Recommend
CEO approval
Business Outlook

Pros

The job is incredibly enriching. You really feel like you’re making a difference if you’re doing your job the right way. The team of people were better than at most places as well, and I feel like they also genuinely cared for you and their jobs.

Cons

You work 10 or 12 hour shifts only. Underpaid for the intensity of the job. Covid benefits and employee accommodations were laughable. The scheduling is completely ridged and once you’re in that position you stay. Under appreciated by upper management. Throwing “parties” where we got a juice box or granola bar and a fidget toy for an appreciation week is what really did it for me.

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MedVet Response
4y
We appreciate you taking the time to share your feedback. MedVet strives to always foster an environment that is positive, teamwork-oriented, and compassionate. Leadership is one of our three core values and we will continue to prioritize the development of strong, compassionate, and driven leaders within our organization. We strive to have leaders that promote an inclusive and collaborative environment, all while being approachable for any concerns from team members. Additionally, we understand the challenging demands in the veterinary profession at this time and are committed to developing and maintaining a culture of wellbeing in our hospital. We encourage team members to take advantage of the great benefits we have that will help everyone navigate the stress of long hours and support your mental and physical health. With initiatives like complimentary subscriptions to mental wellbeing apps, our Employee Assistance Program, and the creation of a well-being room, we hope to continue to support and promote healthy ways of dealing with stress. Additionally, the last few years a lot of work and effort has been put into analyzing job descriptions, role assignment, and fair pay within each geographic area. We are constantly re-evaluating these items and making adjustments where needed. Every employee has the opportunity to discuss career goals with managers and obtain their help working through a plan that involves both work by the employee as well as resources and support from MedVet. Our local and regional leadership are here to support all team members and we welcome your feedback. Thank you for sharing your voice.

Explore other reviews about MedVet

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is super friendly. After a long work shift, I feel appreciated and that I have helped out in a way that makes everything smoother for the next shift.

Cons

After many days working at MedVet, I can't find any cons in the work environment or in my interactions with my coworkers.

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very generous employee discount for employee pets Ability to bring my pet to work with me, extra helpful on days when my dog has physical therapy appointments scheduled Good team work, everyone seems to answer questions or is willing to explain things Management checks in to see if I feel supportive or if there's anything I need

Cons

I've been at my position for a month now and really don't have any negatives at the moment.

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