Avoid the Chicago location at all cost - Customer Service Representative (CSR) MedVet Employee Review

1.0
Mar 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Making connections with co-workers and patients.

Cons

-No room for growth; you'll express interest in a management and then upper management will ask you your opinion on someone else entering the role. -Management having no idea what they're talking about during check-ins and one-on-ones because they don't work with you directly. -High high high turnover rate. -Little pay for the amount of work to be done. -Doctor's can be cruel and will make up lies about you because they don't personally like you. -There was an instance where a manager was being incredibly inappropriate with an employee outside of work, he was just moved to a different department and not fired for his disgusting behavior.

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MedVet Response
4y
On Behalf of Hospital Director: We are very sorry to hear you are unhappy with your experience! MedVet Chicago fosters and encourages a culture of teamwork, compassion, and empathy. If team members feel uncomfortable in any situation, local management, our HR partner, and regional management are always available and interested in understanding these issues and working on a resolution. We take our team member satisfaction and engagement seriously. We work hard to ensure our team members are healthy and happy and are always looking for new and better ways we can improve this experience. We encourage and welcome thoughts, suggestions, and ideas from team members. The last few years a lot of work and effort has been put into analyzing job descriptions, role assignment, and fair pay within our geographic area. We are excited to have introduced the clinical supervisor role to our hospital to better support our teams. These team members work directly with their teams to support them and manage the shift. We appreciate hearing your voice and continue striving to be veterinary specialty's employer of choice.

Explore other reviews about MedVet

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is super friendly. After a long work shift, I feel appreciated and that I have helped out in a way that makes everything smoother for the next shift.

Cons

After many days working at MedVet, I can't find any cons in the work environment or in my interactions with my coworkers.

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very generous employee discount for employee pets Ability to bring my pet to work with me, extra helpful on days when my dog has physical therapy appointments scheduled Good team work, everyone seems to answer questions or is willing to explain things Management checks in to see if I feel supportive or if there's anything I need

Cons

I've been at my position for a month now and really don't have any negatives at the moment.

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