A rapidly sinking ship - Anonymous employee Medallia Employee Review

1.0
Sep 13, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Individual team members are great - lots of really smart folks willing to help each other, collaborate on projects, and pitch in where they can. Solid benefits and fair compensation.

Cons

Where do I even begin? Medallia is the definition of a sinking ship, and has been purging employees since the Thoma Bravo acquisition. Leadership is a joke - they don't inspire any confidence, they're totally disconnected from the actual work their teams are doing, and some senior leaders are stuck totally in the pocket of the C-suite and prioritize their whims and ridiculous ideas over the experts on their teams who actually know what they're doing. Leadership is also making decisions in a vacuum, taking away benefits that brought people in the door and then acting surprised when the org is frustrated. It seems as if they aren't actually thinking about what's best for the business or their employees -- only what matters for their reports up to Thoma Bravo about the amount of money they're now saving. The money is good (benefits are pretty standard for big tech) but it's not worth losing your peace of mind or the gray hairs you'll get from working here.

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Medallia Response
3y
We are sorry to hear about your negative experience during your time at Medallia. We value the feedback from our current and former employees' feedback to help us make Medallia a better workplace. If you're interested in connecting on your shared feedback -- please send them to feedbackeb@medallia.com. We wish you the best.

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5.0
Jun 24, 2025
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Pros

supportive team and great environment for growth

Cons

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1.0
Jul 1, 2026
Recommend
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Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

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