more management - Patient Care Secretary Memorial Healthcare (Michigan) Employee Review

Meaningful work helping patients and families navigate difficult situations. Strong collaboration with leadership, physicians, nurses, and multiple departments. Incredibly supportive team! Lots of room for growth.

Emotionally draining at times due to constant exposure to complaints, conflict, and crisis situations. Patient facing roles often involve hostility or unrealistic expectations. Heavy documentation and administrative workload.

Cheap in-network benefits, tuition reimbursement

Culture is toxic, that toxicity is reinforced by leadership. Hospital has no project management or structure for processes, projects, people. There is no upward mobility.