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Merlin Entertainments

Engaged Employer

one of the best jobs in my career, Incredible company, terrible leadership - Attractions/Guest Service Merlin Entertainments Employee Review

3.0
May 7, 2014
Recommend
CEO approval
Business Outlook

Pros

Working with the Animals and talking about them all day long is a great thing that i really enjoy the most. working with other employees has it's ups and downs.

Cons

It really is a who do you know. I have several years of management experiences, but they would rather hire a girls just out of high school that is buddy buddy with the new manager than to hire me for a team lead position. the pay sucks. I get 3 dollars more at my other retail job with less pressure to entertain. Don't get me wrong if management is going to do that, i don't want to work with them in that capacity,. I am a worker. I don't sit around chit chatting and talking to all the people working there after work. I go home. I did interview with the last manager who hired someone else who had been there 3 years longer than me. Totally ok with that. Their feedback was that I had not been there long enough and I needed to foster relationships. Again it's who do you know in upper management. Then there is the new restricted hours that we are only allowed to work up to 28 hours for part timers. And there are no full time employees unless your upper management. No benefits. You have to start 5 minutes before your shift, but you do not get paid for those 5 minutes. When you try to bring up ideas to increase sales or moral they are shut down before you can even finish presenting the idea.

Explore other reviews about Merlin Entertainments

5.0
Jun 24, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leadership was amazing to work with, loved being able to have a flexible schedule and lots of perks.

Cons

Lots of constant change and restructuring.

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Merlin was a fun place to work. That facility is no longer there.

Cons

The pay is really low. Below a living wage for a job with high responsibilities.

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