Pros
Great company culture, when it is being practiced in the store. Met so many amazing coworkers and customers while here. The Company is heading in a good direction, with product, culture and technology. The discounts are amazing, benefits are lacking. Personal time, vacation and sick time are pretty decent though. It is a great company as a part time gig or to make a career out of.
Cons
Heavy workloads put on full time staff. I understand the WHY, but you can not push customer focus as a priority and then wonder why tasks are not always completed by the end of a shift. Again I understand that these tasks relate to the customer focus but explain that to a customer who is standing in your store! I know how to delegate tasks out but you must have someone to delegate to. If you are going to have an open door policy the rules need to be set and enforced. I was trying to speak on behalf of an entire store, was never heard by the person I contacted. I then became a target and was retaliated against at the store level. No one should come to work anxiety stricken on a daily basis. Complaints in the store were of bullying, hostile work environment, discrimination based on protected classes such as sexuality and pregnancy. I am no longer there to protect those employees who are still there ( most have left with me or are looking for other work) as i was targeted and retaliation was allowed to happen I was their voice and no one bothered to listen!