Custom Framing is Insanity - Certified Custom Framer Michaels Employee Review

2.0
Mar 6, 2017
Recommend
CEO approval
Business Outlook

Pros

The employee discount is pretty awesome at 30%, on top of current sales. It was also nice to be in a job where I sometimes had to get creative with framing something special. There is also a very lax dress code, framers wear pants and collared shirts and there's no rules against colored hair, piercings, or tattoos.

Cons

The job was kind of 70/30 split between selling frames and building frames, but it was impossible to achieve the balance in a day they wanted. I could spend an entire day with customers because they just come in back to back sometimes and make $1000, but still get in trouble for not having made any frames. Same could go the opposite way, I could build 6 frames in 4 hours and get in trouble for not being out on the floor, when the manager had told me that morning to focus on building for the day because we had a huge number to get done before their due date. The catch with this is that I wouldn't get in trouble for days like this until the next week, when the manager would come to me to "talk numbers" and point out that my sales/production was down last week. When I would defend myself and say that for example, on Tuesday there were so many customers I couldn't leave the counter to work in the shop, I was told I had an attitude problem. I was also put in charge of stocking the pre-made frame aisles, and they scheduled me for 8 hour shifts on Saturday and Sunday to do it. Meanwhile I worked 4 hour shifts 2-3 days during the week. Worst schedule ever. And why is a framer doing it when they have people who's only job is stocking? Overall, I think Michael's asks FAR too much from their framers. They want high sales numbers, frames built quickly, and stocking done, all in 15-20 hours a week at 9.25 an hour. Its impossible. There was always something I did wrong or couldn't get done, no matter how much I accomplished in my workday.

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5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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