Not the best.... close to the worst... - Support Specialist Michaels Employee Review

2.0
Aug 15, 2017
Recommend
CEO approval
Business Outlook

Pros

1. The discount is pretty nice (30%). 2. Flexible hours.

Cons

1. Poor pay. Arts & Craft stores typically pay pretty well (Hobby Lobby for example). Not sure how Michaels expects you to use a discount when you're making barely liveable wages. 2. Minimal training. In one 5 day week I had MAYBE 2 hours of training in the CASH OFFICE. Money is pretty important to a company, so I thought my training would be thorough.... nope. Second day in, I was thrown to the wolves: assistant store manager called out, the store manager was off and didn't feel the need to come and help out his store, and the MOD had no clue how to do the cash office. The following week, first day in that week, I was told by the store manager that I was too slow in the cash office and needed to step up my game... 2 hours of training.... 2....

Explore other reviews about Michaels

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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