Custom Framing Manager 13 Years - Custom Frame Manager Michaels Employee Review

2.0
Nov 14, 2014
Recommend
CEO approval
Business Outlook

Pros

This can be a great place to work. You can be creative and learn about many mediums. Co workers are usually great.

Cons

Since we became a "Store of the Future" our hours have been cut but we are expected to do more, sell more and be positive about it. We're told that how we feel counts yet when we express how we feel we're told that we're wrong or we're making excuses. There's a difference between an excuse and a reason why something is happening. Our jobs have become harder and we are held to unreasonable expectations set by outdated formulas. It's totally unrealistic, but it's been made part of our KPI (key performance indicators) so if we fail it's our fault. When our sales were down I was told I could fix the problem by "looking in the mirror". I found that very insulting since I work very hard at my job. I don't show up just for a paycheck. I've built up loyal clientele, and care about this shop, otherwise why would I be here for 13 years of my life? Yet I feel nothing I say matters, I just tell them what they want to hear. I'm not personally responsible for the recession! When I look in the mirror I see a hardworking loyal employee who tries to balance doing the right thing for the customer/artwork and the company. Seriously, if it comes to making a choice between putting food on the table and hanging a picture, what would you do? Oh, the picture, of course.

Explore other reviews about Michaels

5.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and the people there.

Cons

It was far away from me.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, employee discount, on site office benefits including a gym and cafe for breakfast/lunch, full suite of employee benefits at reasonable prices

Cons

Ridiculous amount of stress. Retail in general is often stressful but the amount of stress at Michaels is unnecessary and over the top. Constant last-minute changes by leadership to creative, promotions, products, and any other kind of changes. Things will be finalized and signed off on and delivered, and somebody will make a change at the last minute and things are constantly having to be redone. People are worn down and worn out. It’s the highest turnover rate of any place I’ve worked in retail at the corporate office. I’ve seen people take jobs and be gone within weeks. Leadership in some departments are extremely micromanaging and controlling even with employees that are tenured and have multiple years of experience. The stress level for both tenured and new employees is very high. Projects get discussed over and over and over again, decisions are made and then revisited again after decisions were made making delivery late and causing people to work unnecessarily in order to fix things that could’ve been done correctly the first time. The company tries really hard to make the workplace fun and offer activities, motivation, and incentives. Unfortunately they don’t offset what the environment is like working inside with some of the teams and expectations to actually deliver the work. Would not recommend.

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